GENERAL INFORMATION
All information in these terms and conditions is subject to change. Fiji Skin Clinic reserves the right to end or amend these terms at any point without notice.
APPOINTMENT POLICIES
Please arrive alone for your treatment, as waiting areas have limited space and are reserved for paying clients. The only exceptions are for clients requiring a guardian or translator.
For the safety and comfort of all clients, we kindly ask that children do not accompany you to your appointment. Our clinic is not a suitable environment for children, and we are unable to accommodate them under any circumstances.
It is the client’s responsibility to inform the clinic of any medical history changes BEFORE their appointment, as the treatment may need to be cancelled or changed.
To secure your appointment, a non-refundable £25 booking fee is taken, which is fully redeemable against any treatment or products purchased on the day. If no products or services are booked on the day, the £25 fee will be charged to cover practitioner time, advice, photos, and use of equipment. If 48 hours notice is not given to cancel/reschedule an appointment, you will be charged a £25 booking fee to rebook any appointments. This applies to all clients, including those on a course of treatments or a membership.
PAYMENT TERMS
Methods of Payment
Fiji Skin Clinic accepts payment via credit card, debit card, Klarna and direct debit through GoCardless and PhorestPay/Stripe. All payments are processed securely, and clients are responsible for ensuring their payment details are up to date.
Interest-Free Payment Plans
We offer interest-free payment plans through providers such as Klarna and PayitMonthly. Please note that when using these services, your financial agreement is directly with the finance company, not Fiji Skin Clinic. We cannot advise on matters regarding outstanding payments to these providers. Klarna Terms of Service and Buyer Protection. PayitMonthly Terms and Conditions.
Administrative Fees
For refunds (when permitted), the following administration fees apply:
£100 admin charge for all course/agreement values £1000 and above
£50 admin charge for all course/agreement values of £500- £999
£25 admin charge for all course/agreement values below £500
All clients agree to waive rights to chargeback or dispute any consented payments made to Fiji Skin Clinic. If the appointment is cancelled or rescheduled outside the 48-hour cancellation policy, your £25 booking fee will be forfeited.
INDIVIDUAL TREATMENTS
All individual treatments must be paid for at the time of service unless otherwise specified. Treatments are non-refundable once they have been performed.
If you cannot attend your appointment, please provide at least 48 hours’ notice to reschedule. If a client does not show or fails to give Fiji Skin Clinic prior notice of cancellation more than twice under the 48-hour cancellation policy, Fiji Skin Clinic reserves the right to charge 50% of the booked treatment fee.
We are unable to carry out treatments on skin with fake tan or recent sun exposure, and this will result in the loss of that treatment. You will be charged the full treatment amount. (This is also Applicable for courses.)
TREATMENT COURSES
Treatment courses must be paid in full either before or on the day of the initial treatment unless using an approved payment plan. All course sales are final, non-refundable, and non-transferable.
Courses cannot be shared with or transferred to anyone else. All courses are valid for 12 months from purchase, except Laser Hair Removal courses, which are valid for 18 months.
The only exception for a refund is if a severe medical condition is diagnosed during the course, which makes it impossible to continue treatment. This must be supported by a doctor’s letter. Pregnancy is not included in this exception, as treatments can be continued after pregnancy and breastfeeding. If a refund is processed, a £40 administration fee will be applied.
For pregnancies during your course, courses will be extended for an additional 18 months but remain non-refundable. Please notify the clinic of pregnancies via [email protected] or call 0121 350 8482.
MONTHLY MEMBERSHIPS
Monthly membership payments are due in full on the first of each month through GoCardless. There is no join-up fee. If payment fails, clients must provide a valid form of payment within seven calendar days or risk removal from the membership program.
Memberships can be paused for a month, only once in a 12-month period. To cancel, you must give 7 days’ notice by submitting an email to [email protected]. Once cancelled, you will not be able to rejoin for 12 months.
Membership benefits include discounted treatments (10-15% off depending on plan), but these discounts cannot be used in conjunction with other offers, courses, or products. Membership treatments must be received within the designated timeframe (4-6 weeks) and cannot be carried over to subsequent months. Membership payments are non-refundable and can only be used toward treatments, not products.
Memberships can not be transferred or shared with another client but can be purchased for another client.
During pregnancy and breastfeeding, memberships can be suspended or cancelled. Any remaining credit will be held until after breastfeeding and not be refunded.
Prescription products are not included in membership discounts.
To cancel or pause the membership, 7 days must be given before the 1st of the month.
If membership payment declines on more than 3 occasions, your membership will automatically be cancelled. Fiji Skin Clinic has a duty to lend responsibly.
PRODUCTS AND REFUNDS
Products may be returned or exchanged within 7 days of purchase. After 7 days, products cannot be returned or exchanged under any circumstances unless the product is faulty or the client has had an allergic reaction (not including normal retinoid response). For faulty products or allergic reactions, please contact 01213508482 or [email protected].
Products returned damaged, opened, or tampered with cannot be refunded. Products cannot be exchanged for other services, retail products, or courses. The £25 booking fee will not be refunded.
Prescription products are always excluded from any offers.
SPECIAL OFFERS AND PROMOTIONS
Survey Offer
Receive £25 off on your next treatment over £200. Not valid on products or courses. Offer ends on 5th October 2025. One-time use. Non-transferrable. Cannot be combined with other offers. To be eligible, your account must match the email address provided on the survey. Once the survey is completed, one entry into the Hydrafacial giveaway will be awarded per client and the winner will be announced on 30th September 2025.
Refer a Friend Offer
If you refer a new friend to Fiji Skin Clinic, you both receive 20% off your next treatment. The new friend must state your name to receive this discount. The discount applies to treatments £150 or above in a single transaction and must be redeemed within 2 months of referral. This offer cannot be used in conjunction with other offers, products and courses, HIFU or Morpheus8 treatments.
Google Review Offer
When you leave a Google review, you receive 20% off your next treatment. The discount applies to treatments £150 or above in a single transaction and must be redeemed within 2 months of posting the review. This offer cannot be used in conjunction with other offers, products and courses, HIFU, or Morpheus8. Only one 20% can be redeemed every 6 months for each google review.
Birthday Vouchers
Receive 20% off on your birthday when you subscribe to email and SMS marketing and provide your date of birth. The voucher can be used for facials and body treatments over £150 (not including HIFU or Morpheus8) in a single transaction and must be used within 2 months of receipt.
Social Media Welcome Offer
Book a skin consultation within 30 days of following us on social media and get 10% off your first treatment when quoting “SOCIAL30”. Cannot be used in conjunction with any other offer. One use per client.
Model Slots
Applicants must be aged 18 or over and able to attend all appointments at Fiji Skin Clinic, Sutton Coldfield. Successful applicants will receive 60% off their agreed treatment course in exchange for documenting their transformation journey. This includes before, during, and after photos or videos, which may be used across our marketing channels. All models must complete a consultation to confirm treatment suitability before starting. Fiji skin clinic has the right to refuse application at any time for any reason. Must be paid in full – no flexible payment plans to be used.
Gift Cards
Gift Cards and Online Vouchers are valid for 12 months from the date of purchase.
Black Friday £65 Gift Voucher
Only Valid on Environ gift sets that contain 4 products or more. Voucher can be used towards all treatments in-clinic excluding Hydrafacials. Not to be used in conjunction with any other offer.
Cyber Monday Gift Cards
Any gift cards purchased between 29/11/25 – 01/12/25 will receive 20% added to the balance. Gift cards can only be redeemed from Tuesday 2nd December 2025. Gift cards can be redeemed against products, services and courses (excluding prescription products) until the gift card expires. Any unredeemed gift card balance will be lost and can not be retrieved past the expiry date. We do not accept Klarna or interest-free plans as a method of payment on Gift Cards. Fiji Skin Clinic has the right to amend and update these terms at any time without notice.
Christmas Gift Voucher
Only valid for one use per client, until 31st Jan. 20%/15% off products cannot be redeemed unless a treatment is booked before 31st Jan. Products can only be purchased on the day of treatment to receive 20%/15% off. Not valid on perscription products.
TREATMENT EXPECTATIONS AND AFTERCARE
We only offer non-surgical procedures, which give non-surgical results. Results vary between clients and cannot be guaranteed. Full results from a course of treatment can take up to 12 months, and results from a single treatment may not be noticeable. We recommend regular maintenance treatments upkeep long-term results.
Skin conditions may temporarily worsen before improving, especially with inflammatory conditions such as inflammation, psoriasis, hyperpigmentation and acne. If the skin does purge or seem to get worse, this is usually a normal reaction during the skin cycle and will be temporary. If you are concerned about your skin, please contact the clinic directly for support.
Clients must comply with all aftercare and recommendations given regarding treatment, which includes cosmeceutical or medical grade skincare, and supplements both before and after treatment (high street products are not recommended due to inactive ingredients). If guidance is not followed, results may be slow and limited, Fiji Skin Clinic can not be held liable. All alcohol, recreational drugs, painkillers, and aspirin should be avoided 48 hours before treatment. Alcohol and recreational drugs must be avoided 48 hours after treatment.
All medications and health concerns must be reported to Fiji Skin Clinic at least 48 hours before the scheduled appointment, as they cannot be held liable for adverse reactions when information is withheld. If you have had sun exposure in the last 1-6 weeks or had any changes to medication/health, you must inform your practitioner at least 48 hours in advance to avoid adverse reactions. The treatment may be cancelled or changed.
No results can be guaranteed, and some treatments may be unsuccessful due to factors beyond our control, including diet, underlying health concerns, medical history, lifestyle, etc.
COMPLAINTS PROCEDURE
Fiji Skin Clinic aims to provide the best services and recommendations available. If you are unhappy with your treatment or service, please speak with your practitioner on the day or request a callback from a senior staff member.
HARASSMENT CLAUSE
Please be aware that Fiji Skin Clinic will not tolerate any harassment in any form towards our staff. We can provide a copy of our Sexual Harassment Policy, which you should read and ensure that you familiarise yourself with.
If you are deemed to have breached our Harassment Policy, you will be warned that continued provision of your services to us will cease if you act similarly again. Should your behaviour recur, you will be informed that our use of your services will cease. Any criminal acts will be reported to the police, and we will share information relating to the incident with our other branches to ensure that we maintain a consistent approach to the cessation of your services.
