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Hyperpigmentation Treatment

We have the best hyperpigmentation treatment using IPL Laser creating  a more flawless, even complexion without the need for makeup. Hyperpigmentation can massively effect our confidence, it makes us look older than our years and can be difficult to cover with makeup. Pigmentation also gets worse as we age as it can be caused by a number of  things such as; lifestyle, medication, hormones, acne, acne scars and sun damage. We also treat areas of the body too, popular body areas clients treat are the backs of hands, neck and chest

There are four types of Pigmentation which are Post Inflammatory Erythema Pigmentation (PIE), Hyperpigmentation, Post Inflammatory Hyperpigmentation (PIH) & Melasma. These are briefly explained below and our medical IPL Laser can treat all three types effortlessly.

Hyperpigmentation & Post Inflammatory Hyperpigmentation (PIH)

Hyperpigmentation and Post Inflammatory Hyperpigmentation (PIH) both cause brown marks on the skin. At Fiji Skin Clinic we can treat both Hyperpigmentation and Post Inflammatory Hyperpigmentation with either a) topical skincare which includes prescription medical creams or b) IPL treatments. The treatment to get rid of hyperpigmentation all depends on the clients’ skin type and preference. This is all discussed during your Initial Skin Consultation which we always recommend . The Skin Consultation images enable us to get some baseline photos to see the root cause whilst also monitoring and recording your results during treatment.

Post Inflammatory Hyperpigmentation treatment (PIH)

Post Inflammatory Hyperpigmentation is generally temporary and may be seen after aggressive treatments and or breakouts on the skin. Traditionally, people with darker skin tones will be more susceptible to brown spots on the skin rather than any red marks on the skin. Once PIH is treated, generally it will be gone long term as its superficial pigmentation. Top up treatments may be required if there has been excessive sun exposure.

Hyperpigmentation

Hyperpigmentation however is long term as this form of pigmentation is caused because the cell has permanently been damaged. This may have been caused by too much sun exposure, medications, hormones, health etc. We can get rid of hyperpigmentation but regular maintenance treatments are required to keep it at bay, there is no cure for hyperpigmentation. This is why its so important to protect the skin from damage in the first place by wearing broad spectrum SPF every day. Examples of imperfections that can be treated are: Pigmentation, Liver Spots, Sunspots, Age spots, Sun Damage, Brown spots & Freckles.

Post Inflammatory Erythema (PIE)

Post Inflammatory Erythema (PIE) are red marks on the skin rather than brown. Post Inflammatory Erythema is typically seen on lighter skin Fitzpatricks and is also caused by trauma or broken skin. This form of pigmentation may be caused by breakouts which are inflamed therefore, leaving red marks on the skin even after the breakouts have gone. This form of pigmentation cannot be treated topically with skincare, the only treatment for this would be IPL treatment.

 

Melasma

Melasma is also know as the Pregnancy Mask or Chloasma, they all mean the same thing. Melasma is often noticed during and, or after pregnancy where the hyperpigmentation can cause a symmetrical butterfly pattern on the face. This form of pigmentation is caused by hormones and is very deep, stubborn pigmentation to treat. It is not advisable to treat with IPL or any laser so we would only recommend prescription medical grade skincare. High street and cosmeceutical skincare would not be strong enough to reduce the hyperpigmentation and daily SPF protection is essential to prevent it from it getting any worse. We would always recommend a skin consultation to go through options available to you, this way we can assess the pigment that lays deep within the layers of the skin.

 


At A Glance

hyperpigmentation treatment summary


IPL Pigmentation before and after

OUR HYPERPIGMENTATION treatment

Treating hyperpigmentation with IPL is safe and effective as all our practitioners are fully trained, and we only use medical grade equipment. Hyperpigmentation can darken slightly after a treatment as it breaks the pigment up in the skin. A few days later this pigment will be drawn to the surface of the skin and gently flake off.  We definitely would not recommend anyone with Melasma, this is where we recommend Obagi Medical Skincare or our new Harmony XL Pro Clear lift, Q switch laser treatment using photo acoustic technology to achieve the same results in a similar time scale.

We would recommend an IPL hyperpigmentation treatment every 4 weeks for 3- 6 treatments depending on severity.


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WHAT TO EXPECT

Cool ultra sound gel is applied before the IPL crystal block is rested on the skin. The IPL feels flicky and warm on the skin as light is administered. There is no discomfort and minimal downtime after treatment.

This is a winter time treatment as we cannot treat clients that have an active tan. This means that they must not have been exposed to the sun or sunbeds in the last 6 weeks before treatment. It’s also essential that fake tan has not been applied to the skin for at least 10 days before treatment.

If you are on prescription skincare, please seek advice from your practitioner to advise how soon you are able to reapply after treatment.

Contraindications

If you have have underlying health conditions and or are taking any medications other than the contraceptive pill please email info@fijiskinclinic.co.uk to seek advice and treatment suitability before booking.

Before your treatment

  • Avoid injectables 4 weeks before treatment
  • Stop all forms of topical Vitamin A such as Retinol & prescription skincare, all acid / granular exfoliators 7 days before treatment
  • If you are using prescription skincare please seek advice from your practitioner as not all products need to be stopped for 7 days

After your treatment

  • No Make-up for the rest of the day
  • SPF must be applied in the morning and topped up regularly through the day
  • Reintroduce Vitamin A / Retinol & prescription Vitamin A,  and all acid / granular exfoliators 5 days post treatment
  • If you are using prescription skincare please seek advice from your practitioner to advise how soon you are able to reapply.

 

Frequently asked questions 

 

Does IPL get rid of HYPERpigmentation?

 

IPL is an excellent fast effective treatment for reducing the appearance of pigmentation concerns. Common pigmentation concerns treated are age spots, liver spots, brown spots, sun spots, brown marks on skin, red marks on skin, post-inflammatory hyperpigmentation (PIH), post-inflammatory Erythema (PIE), birthmarks, freckles and sun damage.

 

How long does it take for brown spots ON SKIN to fade after IPL?

 

The most common (and expected) side effect of treating pigmentation is an immediate darkening of the more superficial brown spots. This darkening of the pigmentation will flake off after about 7-14 days and lighten. Treatments are repeated until the pigmentation is gone. Clients usually find this process very satisfying.

 

Do brown spots come back after IPL PHOTO TREATMENT?

 

Brown spots that have been removed with IPL treatment may come back months or years later. This does not mean the treatment did not work, it may mean that the client had not been applying SPF every day which would trigger more melanin which is the pigment. Pregnancy, hormonal changes and medications may also cause pigment marks to  appear or reappear. Hyperpigmentation can not be cured, it just needs to be managed with top-up maintenance treatments and or skincare.

 

Can IPL Treatments make brown spots worse?

Hyperpigmentation will get slightly darker post-treatment which is a good sign that the settings have been correct to lift the pigment (this is similar to tattoo removal). This is because the IPL breaks the pigment up and lifts it to the surface of the skin, where it gently flakes off. As long as a thorough consultation is done and medical history is recorded there is no risk of making dark spots worse long term. We definitely would not recommend this treatment to anyone with Melasma. If Melasma is present we recommend Obagi Medical Skincare to achieve the same results in a similar time scale.

DOES IPL GET RID OF HYPERPIGMENTATION?

Absolutely yes! We recommend 3 treatments however we can do up to 6 if the case is severe. This treatment is best done in winter so that there is no risk to sun exposure.

HOW LONG DOES IT TAKE FOR BROWN SPOTS TO FADE AFTER IPL?

The most common (and expected) side effect of treating pigmentation is an immediate darkening of the more superficial brown spots. This darkening of the pigmentation will flake off after about 7-14 days and lighten. Treatments are repeated until the pigmentation is gone.

DO BROWN SPOTS COME BACK AFTER IPL TREATMENTS?

Brown spots that have been removed with IPL treatment may come back months or years later. This does not mean the treatment did not work, it may mean that the client had not been applying SPF every day which would trigger more melanin to be produced again. Pregnancy and hormonal changes induced by medications may also affect it pigmentation marks gradual return As with all treatments we always recommend top-up maintenance treatments annually.

Are you Suitable for IPL Laser Treatments?

Unfortunately, IPL Light treatments are not suitable for all skin types, its only suitable for Fitzpatrick 1-3. This is why we prescribe Obagi Medical Skin Care as an alternative. This means we can achieve all the amazing benefits of IPL with using prescription skincare. Results are seen in a similar time period of 14 weeks to transform your skin.

HOW OFTEN SHOULD I HAVE IPL HYPERPIGMENTATION TREATMENT?

You can have IPL once every 4 weeks. you will notice a difference after one treatment but we recommend 3 for significant improvements. You can have up to 6 treatments for more severe cases.

IS IT PERMANENT?

The is no cure for hyperpigmentation marks on the skin. They are there as skin cells are damaged for good. What we can do is manage the release of new pigment so that a client can live day to day with no evidence of brown marks with or without make up.

How does Intense Pulse Light Work?

The Intense Pulse Light (IPL) releases short pulses of light on to the skin. This light is absorbed by the pigmented areas such as freckles, sun spots or liver spots etc. Simply put… its a bit like wearing a blackk t shirt on a hot summer day. The black t shirt absorbs more light/heat than a white t shirt. This is why the darker cells get warmer and get treated and not the light cells.

Am I suitable for treatment?

Most people are suitable for treatment except for very dark skinned or tanned individuals. However, raised hyperpigmentation cannot be treated and may need to be assessed by a Medical Advisor. Dark moles should not be treated nor would we advise IPL for melasma, this would be better suited to Obagi Medical Skin Care.

What does treatment feel like?

Treatment is mildly uncomfortable when the IPL Laser Light hits the skin, no numbing cream is required. On rare occasions a mild sunburn may be experienced afterwards with a little swelling. We recoomend to keep the area cool for the rest of the day.

What will I look like after treatment?

The skin may be slightly red and the pigment marks will darken and may appear more obvious before they fade away.

Are there any side effects from hyperpigmentation treatment?

Most people experience slight redness and possibly mild swelling post treatment which usually disappear within hours to a couple of days. Very rarely a small blister may form or temporary lightening or darkening of the skin can occur. We support you the whole way and you will be give written guidance on pre and post aftercare too. 

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What Our Customers Say

Zahrah Akhtar
Zahrah Akhtar
10:19 29 Feb 24
Kay was very polite and helpful during the consultation. The consultation was very informative, and made me feel at... ease, with the treatment I was enquiring about. Kay happily answered all of my questions, took skin pictures & reassured me throughout. The patch test was also given by a member of staff who made me feel comfortable & spoke through the whole process of the treatment. Highly recommend Fiji Clinic ❤️read more
Jenny Farrelly
Jenny Farrelly
20:18 24 Feb 24
Demi Khala
Demi Khala
11:27 17 Feb 24
Amazing experience at Fiji Skin Clinic. I have been getting laser hair removal and have already noticed a huge... difference after 1 session! Very pleased. Chloe has been amazing and always makes me feel comfortable. Would highly recommend.read more
Alisha Bhatnagar
Alisha Bhatnagar
18:57 16 Feb 24
yvette was very helpful and kind! definitely recommend her
V K
V K
16:46 16 Feb 24
Great environment and great experience. Very friendly staff. Very pleased with treatments. Beth has been amazing and... always makes me feel comfortable. Would highly recommend.read more
clsadventure
clsadventure
16:57 15 Feb 24
Been having hair laser removal here - love the results so much I've had a consultation for other areas and also some... skin treatments. I like that they aren't pushy with what treatments to have and upfront about costs. Would recommend.read more
Haidar Razaq
Haidar Razaq
18:39 14 Feb 24
Was really nice , helped me understand my skin and gave a very detailed consultation and look forward to my journey... with them.read more
Fawz K
Fawz K
17:22 10 Feb 24
I visited fiji clinic today for the first time the staff where absolutley lovely and so helpful...I learnt alot about... my skin needs, Beth was so informative. Thank you.😊read more
Caroline McElhone
Caroline McElhone
18:31 09 Feb 24
Beth is brilliant and a real pleasure, professional, friendly and always puts the clients needs 1st!! Wouldn’t hesitate... to recommend.Yvette and the girls are always welcoming and ready with a smile and happy to chat through any questions. There are a wide range of treatments and always Taylormade to the individuals needs.read more
Aleksandra Kloc
Aleksandra Kloc
20:10 08 Feb 24
I have had a consultation and analysis of my facial skin. Very nice service, I was welcomed nicely. My visit was... prolonged because I was informed about all treatment options tailored to my needs. I will start the treatments in 6 weeks. Thank you very much for your support in making the right decision. Chloe you are a wonderful young person in the right place.read more
federica d'asta
federica d'asta
20:52 07 Feb 24
Millie Grace
Millie Grace
19:06 07 Feb 24
amazing place and lovely people, would definitely recommend❤️
Hayley Rivens
Hayley Rivens
17:25 07 Feb 24
I had my initial consultation with Beth today and she was really friendly, explained everything really thoroughly and... worked with me to find the best solution for a positive result! Could not be happier with the service so far and really looking forward to my journey with the clinic!read more
Amna Ahsan
Amna Ahsan
12:08 06 Feb 24
I had my initial skin consultation with Chloe.She was very helpful and knowledgeable about different treatments and... gave me personalised approach to my skin concerns.Overall very pleased with itread more
Maria Avery
Maria Avery
16:56 03 Feb 24
Incredibly professional, friendly, and informative.You can clearly tell they are experts in theor field.
Lorraine Joyce
Lorraine Joyce
20:02 02 Feb 24
Always a lovely professional and friendly atmosphere. Thank you Kay for a most informative session guiding and... explaining how to use my products more efficiently for better results; and, for exposing the goodness of also taking care from the “inside out” by adding valuable vitamins. Looking forward to my next skin review to hopefully see more improvement!read more
Mohammed Qasim
Mohammed Qasim
16:42 30 Jan 24
William Bourne
William Bourne
17:14 26 Jan 24
Nikki Finnegan
Nikki Finnegan
16:01 25 Jan 24
I had a skin analysis appointment with Yvette it was so interesting and she explained all my treatment options really... well. Looking forward to my next visit.read more
Miss Dee
Miss Dee
20:18 24 Jan 24
Fab experience with Yvette!
Romana Akram
Romana Akram
13:59 24 Jan 24
Louise Stanway
Louise Stanway
14:23 21 Jan 24
Had my first Clearlift treatment this weekend. Made to feel very comfortable and my skin feels fabulous today. Can’t... wait to see how things progress - thank you to Fiji and staff for your excellent service as usual. See you in a few weeks!read more
safeerah shehzadi
safeerah shehzadi
17:02 19 Jan 24
Hi! Following the 1st treatment and now onto my 2nd I have seen a huge difference to my skin on my face after the... resurfacing...I have had so many compliments from family and friends I feel great and confident in not wearing no make up no more... I cannot wait now to see further more fabulous results thank you so much to fiji clinic staff most recommended 😀 👍read more
Susie Wilkinson
Susie Wilkinson
12:09 19 Jan 24
Went for skin consultation, was made comfortable ,lots of advice on skin care, booked in for some treatments can’t... wait. highly recommend, staff so friendly and helpful xread more
Carmen Walker
Carmen Walker
06:59 19 Jan 24
Fantastic service from Beth.The Fiji girls are all extremely attentive and welcoming.
Pushpinder Kaur
Pushpinder Kaur
16:09 18 Jan 24
Saw Beth. Friendly, very informative, good knowledge about the skin and skin care.Had skin analysis. Learnt a lot... about my own skin and what’s going on inside.Recommend appropriate treatment/ products.Great experience.read more
Amariyah Mahmood
Amariyah Mahmood
14:14 12 Jan 24
Amazing clinic always friendly and will discuss the best ways to help your skincare concerns and the best... recconandations given. I’ve had hydrafacials from this clinic twice and my skin has been left amazing afterwards and my acne was my biggest concern received so many compliments afterwards.read more
G LY
G LY
18:42 10 Jan 24
I had an amazing hydrafacial and skin tightening facial today by Yvette and im absolutely blown away by the results... already! All the staff are wonderful and made me feel so comfortable. Highly recommend, thank you all xxread more
Naeya Thaper
Naeya Thaper
21:16 09 Jan 24
Arti Chauhan
Arti Chauhan
17:27 08 Jan 24
I visited Fiji skin clinic today for a consultation, the staff were very friendly and welcoming, Chloe was very helpful... on explaining how the treatment works and took her time in answering any queries I had.read more
Anmol Hasinah
Anmol Hasinah
13:33 06 Jan 24
Amazing and friendly staff! So warm and welcoming and explained the different treatment types for what I need! Would... highly recommend!read more
Eftihia Hadjipapa
Eftihia Hadjipapa
15:18 03 Jan 24
Love my facials at Fiji and everyone is so amazing!!
Indy Singh
Indy Singh
12:36 03 Jan 24
Faisa Barre Abdi
Faisa Barre Abdi
19:38 23 Dec 23
Amazing service
Tammy Baker
Tammy Baker
21:52 22 Dec 23
Professional and friendly. Excited for the journey ahead and looking forward to getting some good results.
Jordan Griffiths
Jordan Griffiths
14:41 14 Dec 23
Beth and Chloe were fantastic. Very knowledgeable and professional. Highly recommend Fiji Skin Clinic!
Hera Shaikh
Hera Shaikh
11:41 09 Dec 23
Have been coming here for over a year for laser treatments, professional, clean and the staff are lovely. Highly... recommend!read more
Miss Dee
Miss Dee
11:02 09 Dec 23
Jyoti Sagoo
Jyoti Sagoo
14:21 06 Dec 23
Great personalised service, very friendly staff who listen and take on board your concerns and offer solutions tailored... to your needs and budget.read more
Gabrielle Tonks
Gabrielle Tonks
16:02 05 Dec 23
Yvette is lovely , so professional , so welcoming & puts you at ease she explains the process & is full of knowledge... she knows what she's doing & takes good care of you. I love coming to her for my laser treatments.Always a lovely experience coming here.All the staff are lovely.read more
G&M Coaching
G&M Coaching
11:03 25 Nov 23
Always amazing treatment from this establishment! The staff are friendly & professional and all treatments have been... amazing!read more
Eliza Szwec
Eliza Szwec
09:26 24 Nov 23
Visiting the clinic for some time now and I’m very happy with the results that I’ve gotten so far. The ladies are so... kind, friendly and supportive.Highly recommendedread more
Satbinder Kaur Bhogal
Satbinder Kaur Bhogal
14:23 23 Nov 23
Great service. Always helpful and honest in terms of skin enhancement x
Gillian Edwards
Gillian Edwards
19:03 22 Nov 23
The whole team at Fiji are amazing!I’ve known Kay for nearly 20 years so trust her implicitly.Yet another amazing... treatment from Beth! My skin is so much more rejuvenated than I ever expected.100% recommend.read more
Ryan Zeb
Ryan Zeb
12:53 21 Nov 23
This place is a joke. Treatments overpriced and do nothing for you. Recycling old posts on instagram with influencers... to get people to their clinic.When you are reading the 5 star reviews like another reviewer here mentioned they offer discounts to get these reviews. Many will be fake.Reply to kay : no I certainly would not like to call you after the shoddy service you provided. You deserve zero stars. Keep getting your bribed 5 star reviews, clients will soon realise and see you for the leech that you are. Enjoy.read more
Jane Timothy
Jane Timothy
15:18 17 Nov 23
Lucky girl!! Was gifted an LP facelift facial at Fiji Skin. Always warm and friendly welcome. Really nice treatment,... very relaxing, pain free, thoroughly enjoyed my morning.Recommended.Thank you to all at Fijiread more
CH
CH
20:31 16 Nov 23
Great service as always from Beth , friendly and highly professional 5*
Monique D
Monique D
22:47 13 Nov 23
I really enjoyed the consultation, it really gave me the answers I needed and I’m looking forward to future... appointments.read more
Shaunagh193
Shaunagh193
16:55 11 Nov 23
Lovely staff and place! Can’t wait to visit again.
Ellie Gallagher
Ellie Gallagher
20:00 09 Nov 23
Lovely girls,so friendly and professional. Really enjoy my treatments with fab results. I would definitely recommend.
Cazza Caff
Cazza Caff
18:18 09 Nov 23
Just had my treatments done by Beth who put me at ease straight away. Beth is so knowledgeble in what she does and... offers great advice. Will be back in 4 weeks for more pampering xread more
Wendy Dearn
Wendy Dearn
09:41 09 Nov 23
I had an excellent experience in the salon. Girls are very knowledgable and helpful. I definately give 5 stars I think... I may have given 2 by accident and this was a mistake. Very sorry to fidji beauty salon.read more
Wendy Dearn
Wendy Dearn
21:03 08 Nov 23
Amy Gill
Amy Gill
12:20 04 Nov 23
Friendly ladies
sennah ali
sennah ali
12:01 03 Nov 23
My skin has never looked better since I’ve been going here. Yvette is amazing!
Catherine Pikajaago
Catherine Pikajaago
16:05 02 Nov 23
Professional friendly staff that have an in-depth knowledge of treatments they provide.Explained the new treatment... Harmony and invited me to open evening for the launch of this new treatment.read more
q B
q B
17:39 01 Nov 23
Very professional, friendly and came up with a tailred skin care plan suited to the individuals needs.
Shaju Edavana
Shaju Edavana
21:52 31 Oct 23
The clinic visit was such a candid experience. The staffs were jovial and kept us unwind. It was a spectacular journey.
cheryl hardy
cheryl hardy
18:09 31 Oct 23
Lovely friendly service ..explained exact treatment plan I need ..would definitely recommend..
Ashok Mahami
Ashok Mahami
15:44 28 Oct 23
Laura Hudson
Laura Hudson
17:02 26 Oct 23
Suman A
Suman A
12:40 19 Oct 23
Visited the clinic today for a skin consultation/analysis today after seeing Fiji on Instagram.The ladies were very... welcoming and Yvette was extremely helpful. She listened to my concerns and what my goals were and explains each bit in depth of the pictures they have taken. She spoke through all the relevant treatments and what would be recommended for me. Yvette also showed me the extensive skin care they have available and I had bought the full regime which I am very excited to use.I will definately been booking in for my treatments very soonThanks again!read more
Wendy
Wendy
12:15 13 Oct 23
I had my first skin consultation with Laura in March. She was very welcoming and extremely knowledgable. I have since... been back for hydrafacials by Beth and Yvette. All ladies at the clinic are extremely nice and you always feel so welcomed there not to mention leaving with lovely skin! My acne and fine lines have improved tremendously and I couldn’t recommend the clinic enough! They’re always looking at new machines and products to give us the best experience and skin! 100% recommend!read more
Annabelle Office
Annabelle Office
10:18 13 Oct 23
Skin consultation with Yvette was a smooth process :) now waiting for treatments.
claire harrison
claire harrison
19:09 12 Oct 23
Excellent hydra facial very knowledgeable staff. Great skincare advice. Would definitely recommend.
Caroline McElhone
Caroline McElhone
16:32 12 Oct 23
Sally Obrien
Sally Obrien
12:08 12 Oct 23
Another great hydrafacial and RFM my skin looks glowing. The girls are all so nice and make you feel comfortable.
Sumiya Abbasi
Sumiya Abbasi
19:00 10 Oct 23
A very friendly clinic.I’ve attended three times so far and can’t fault it in anyway. I had my initial consultation... with Kay who was very knowledgeable, gave a good breakdown of what treatments, products and supplements were required.I’ve had Beth twice now for my treatments and she’s always so welcoming and accommodating. She always makes me feel comfortable, explains every step of the way what she’s doing. She listens to my concerns and goes at my own pace. It’s Always a pleasure to attend the clinic and I look forward to seeing my skin progress and achieving the outcome I want. Highly recommend the clinic to everyone.read more
Giedre Nevedomskyte
Giedre Nevedomskyte
18:11 10 Oct 23
I just had the Hydrafacial loved every minute got some great advice for keeping my skin healthy and young. Fantastic... place, very professional and knowledgeable in the service they provide, couldn't recommend enough!read more
Emily
Emily
17:05 10 Oct 23
I have been going to Beth at Fiji Skin Clinic for Hydrafacials for just over a year and have seen such a remarkable... improvement in my skin. She always has great recommendations for which products to use and is so knowledgable. I would recommend Fiji to anyone!read more
Prerna Sinha
Prerna Sinha
14:01 08 Oct 23
Excellent service! Thank you. Friendly, professional and knowledgeable!
Nita Kirrin
Nita Kirrin
14:34 05 Oct 23
I had an appointment at Fiji for a consultation, I turned up 15 mins late Which I totally understand is my fault and... take full responsibility for, but when I arrived there, the practitioner(Kay) I had, bombarded me with negativity about how she doesn’t want to deal with me because “I have too many questions” are you for real is it not your responsibility to advise us on anything we don’t understand or not sure about, I found her approach very alarming, instead of saying I was late and let me go, she instead started to interrogate me by sounding cruel and malicious about how she doesn’t want to treat me and suggested me to go else where, this came across as very rude to me, at this point I was feeling very much uncomfortable as I was trying to explain myself but she was not listening I was left stunned by what had happened and I was totally speechless, I sincerely think the practitioner (kay) I was dealing with today is mentally unfit for this role, she needs to see a psychiatrist and also needs to educate herself on client code of conduct , she probably thinks she can walk all over people because she owns the place, let me tell you one thing matriarch I’m a landlord myself I own many properties so belittling and undermining people is not going to get you anywhere but self destruction I would love to show you your place by taking this further if I have to even if I have to go legal. I’m so disappointed I had to deal with Kay, Beth is definitely a better practitioner hands down practitioner!.read more
Jas Mahami
Jas Mahami
19:44 28 Sep 23
Thanks Beth for a great experience and for making my skin glow
Elisabeth Frances
Elisabeth Frances
14:49 25 Sep 23
Rositsa Paunova
Rositsa Paunova
12:30 21 Sep 23
Brilliant as always.Very carrying and friendly staff
Alexandra smith
Alexandra smith
18:06 20 Sep 23
1st time at fiji today, Kay & her staff were really friendly & warming when i arrived, i then Had an amazing... consultation with yvette she went into detail & took her time analysing my skin before my treatment i've now gone onto a package and look forward to coming to fiji monthly.read more
Nicholas Diamond
Nicholas Diamond
15:04 16 Sep 23
Friendly and knowledgeable staff, thanks
alice corrall
alice corrall
21:15 01 Sep 23
Victoria Mallett
Victoria Mallett
15:42 29 Aug 23
A very friendly clinic where I was made to feel at ease. Beth was brilliant in explaining all of the different... treatments and recommending which ones would suit me best. Can’t wait to see my skin progress!read more
Judy Matthiae
Judy Matthiae
15:18 29 Aug 23
I had a good beauty session with Beth. She is professional, pleasant and very good at what she does.
Billie Johal
Billie Johal
07:38 26 Aug 23
Thank you so much Beth for putting me at ease for an appoint I was nervous about attending all week. Beth went at my... own pace, explained each process and made me feel incredibly comfortable. I highly recommend the Fiji Skin Clinic as each treatment I have had has shown amazing results. Each member of staff is so kind and highly knowledgeable xxxread more
Farzana Kauser
Farzana Kauser
05:01 24 Aug 23
I had laser hair removal done and currently still undertaking further sessions. Just like like go say,staff is amazing... and yvette is brilliant.read more
Adi Singh
Adi Singh
17:29 12 Aug 23
Really warm welcome I received today.Kay was totally brilliant!Really pleasant and helpful, took the time to explain... the best procedure for my skin. Gave me useful advice about my skin queries.Felt reassured, explained everything thoroughly.Really grateful, hopefully I receive my desired skin outcome - looking forward to itThanks Fijiread more
Abby Conway
Abby Conway
09:19 12 Aug 23
A really good experience. Made me feel completely comfortable from start to finish on my 1st 1-1 and has been on hand... since to contact with any questions after receiving my first skin care package to reduce pigmentation in my face. Really professional and friendly.read more
L K
L K
21:18 10 Jul 23
I've been using Fiji for 5 months now and I have to leave a disappointing but honest review.Firstly, I noticed the... clinic offers a discount for posting Google reviews so please bear this in mind when reading reviews.1st appointment, I was shown detailed skin analysis and advised to use the Obaji kit, peel and moisturiser.1st follow up consultation no improvement in skin analysis and advised this was due to my product application. I was also required to purchase additional products in exchange for the consultation.2nd consultation still no improvement in skin analysis, again due to my apparent poor application even though I was out of the majority of products.I expressed concerns re products potentially not penetrating into skin which were dismissed. The lack of progress which was apparent in skin analysis was also dismissed and instead I was just encouraged to repurchase kit and additional treatments.I liked a couple of the products in particular the exfoliating day cream and night cream, but I was told you HAVE to use the whole range or results will NOT be achieved. I enquired about the cost as I had seen them available online at a significantly lower price...£309 v £371 at Fiji! At this point the 'upbeat tone' disappeared very quickly and the owner cut off my phone call.You will hear a lot about Fiji being a obaji best seller and that in my opinion is down to the sale technique and the discounted Google reviews.To summarise, any concerns I raised about my progress were dismissed in a patronising manner and I was made to feel like I was the problem, not the product. It was quickly used as a sales opportunity to upsell additonal products and services.Sometimes, products don't work for everyone. Sometimes, people dont want to overpay for the same products which are cheaper elsewhere. The instant turn in behaviour just shows she sees you as a cashpoint not a client.Edit:The call from the owner came after I left a review...not before. At this point following your behaviour you have lost my engagement.You should listen to clients concerns and not just push sales. If a client says they don't like the spf because it is very thick and heavy and greasy and leaves a horrible cast, I really don't see how switching it to a tinted one will help! And I am the ONLY person who didn't like the face wash. And I wont be charged for a sample product because Fiji are doing me some kind of favour. THIS is the sales technique I am referring to. Nonetheless, this was a review of Fiji not obaji.If clients don't like products, feed it back to obagi instead of pushing a product in the manner in which you do. There are other spf products on the market with the same protection. I am sure I am not the only one who feels this way. I, as the client am reporting my issues.And to be very clear, consultations are NOT free as you have to purchase products or services or pay a consultation fee. I purchased products at each consultation. The peel was an in store promotion on at the time of my consultation. I don't see how this is even relevant to the issues I raised apart from another sales technique to promote Fiji.The whole response seems like an opportunity to promote Fiji services. You have shared my entire confidential treatment and rx data which is not good practice for a skin clinic.If the online prices were not comparable, you should have said so or suggested you look into it. I don't want a sunhat or sample products pushed on me. Again, not relevant. It was a genuine enquiry on the cost of the kit. But instead you were very rude and cut off my phone call. This is unacceptable for a service industry.read more
Megan Hayward
Megan Hayward
15:06 07 Jul 23
I’ve been twice with Yvette now for my hydrafacials and she has been excellent. She has explained each step every time... and always made me feel very welcomed and comfortable and talked through my skin care with me. I am looking forward to continuing my monthly appointments for glowing smooth skin :)read more
Nisha p
Nisha p
12:55 17 Jun 23
I had my second full body laser top up today with Yvette. Yvette was very professional and made me feel very... comfortable. Thank you Yvette for doing such a great job, see you later on in the year xread more
Beth
Beth
10:07 17 Jun 23
I have been going to Fiji for a month now and I love it there! All the staff are so welcoming and friendly. I have been... seeing Yvette for my Hydrafacials and laser hair removal. She always makes me feel comfortable and is very through in what she does. There is nowhere else I would want to go. Thank you to everyone at Fiji!read more
Arti Patel
Arti Patel
11:54 10 Jun 23
This was my first Hydrafacial at Fiji and Yvette was super friendly and calming. The treatment room was very spacious... and comfortable and Yvette explained each step and paid extra attention to my concern areas. I left the clinic with glowing skin and looking forward to booking again!read more
Shirley Francis
Shirley Francis
18:43 05 Jun 23
Arrived today for my consultation with Beth. Was took through for my face to be photographed so interesting to find out... what's happening below the skin surface. I was fully informed regarding everything through to my treatment. Very happy with the service that I received, looking forward to see the results.read more
Selena Milani
Selena Milani
13:49 20 May 23
It’s with much appreciation I write this review for Kay. She was very accommodating and friendly. Listening to my needs... and providing excellent advice / tips. My skin care journey has started today and I will most definitely will be booking in again and staying on top with the help of Fiji Clinic and Kay!read more
Rk
Rk
14:34 15 May 23
For the past few months I have been having laser hair removal on my face with Fiji Skin Clinic and have been happy with... the service I have received.Although following one of my more recent appointments I was not satisfied with the results of my laser as I had noticed regrowth in areas, where hair had previously started become finer. I had contacted Kay regarding my concerns. Kay had provided me with excellent customer service and had put me at ease. On my next appointment I was looked after by one of their best laser clinicians (Yvette) and my treatment on this occasion I was very pleased with. Yvette was thorough and ensured all areas of my face were covered to ensure I get the best results from my treatment. Alongside this as a gesture of goodwill I did not need to pay for this treatment as Fiji Skin Clinic value customer feedback and take any reviews as an opportunity for learning.The whole experience has been positive and I am incredibly impressed with the customer service I have received. I would highly recommend Fiji Skin Clinic as all the staff take their time to look after all their customers and ensure customers have the best experience. I will definitely be back for more treatments for sure!Thank you 😊read more
Daniela Sadler
Daniela Sadler
17:04 14 Feb 23
Laura made me feel very comfortable with her warm welcome. Very polite and friendly. She is very knowledgeable.... Throughout the session she was attentive and able to advise the best products to help support my skin and focused on my skin goals. Thanks again Laura! Highly recommend!read more
Shenya
Shenya
18:59 06 Jan 23
The clinic was such a lovely and professional place. I had a great experience for my first time. A lady called Beth did... my initial consultation for lasering and she explained everything to me thoroughly and answered any questions I had. All the forms were sorted for me straight away and the laser experience itself only took about 10 minutes. I would recommend this place if anyone wants to get lasering done as you end up feeling rejuvenated as you leave.read more
hayley thomas
hayley thomas
15:59 22 Dec 22
I had my consultation today with Laura. I would just like to say what a lovely lady she is made me feel so at ease so... friendly. The whole clinic is just really nice and the other staff I spoke to were lovely to. Totally recommendread more
Kim
Kim
18:52 03 Nov 22
Being a ‘mature’ lady, I was looking for something more than just a facial and so when I saw the advert for Morpheus8,... I was intrigued and went along to the open evening to learn more about this. After a lot of research, I signed up for the treatment and have just had my last treatment of the course today. After 3 sessions, I have now started to see beneficial changes in my skin and now cannot wait until my review in January when I should really be able to see significant benefits of my investment with this relatively new treatment. ( I believe that Fiji is currently the only clinic offering Morpheus8 treatment in Birmingham). The team at the clinic are all extremely professional and knowledgeable and very friendly. I was assigned to Beth for my treatment and sincerely, she has been phenomenal - thank you. It is a bit of a leap of faith as the results with Morpheus8 are not immediate, but I am feeling confident that it was the right choice of treatment for me. I’ll give an update after my review late January!read more
Leo Fran
Leo Fran
14:47 03 Nov 22
The staff are friendly and the treatments are amazing. I am a dark skinned Afro Caribbean woman with very course hair... and I must say the results have been fantastic. Will definitely be returning! Thanks ladies 🥰read more
Kylie Young
Kylie Young
16:11 14 Sep 22
I had the hydra facial today with Laura and my skin feels amazing. I also had a skin consultation with her and she made... me feel so comfortable and at ease and really listened to what I wanted to achieve and offered great advice. I’m excited for my new skincare journey with Fiji Skin.read more
N N
N N
14:55 08 Sep 22
I had my appointment with the lovely Beth! She listened to all my concerns and made me feel at ease and comfortable... through your the whole process! Really excited to get my treatment started and for many more in the future m.read more
Khawla Taha
Khawla Taha
15:37 27 Aug 22
The girls at the clinic are absolutely lovely, made me feel really comfortable, shared with me so much information... about the treatment I was having, the Morpheus8. Very caring, understood why I was having the treatment. Overall I highly recommend Fiji clinic in Sutton Coldfield. 10/10 thank youread more
Jasdeep Garcha
Jasdeep Garcha
21:44 14 Jul 22
I had a booked a hydra facial. Unfortunately due to my own personal circumstances I could not have the hydra facial, I... spoke with Laura and Wallis who offered me a different type of facial both of them were really kind and welcoming. Wallis did the facial for me and she was extremely professional and warm. She explained each process before carrying it out. We also had a good chat whilst she was doing it. My skin is glowing and I feel relaxed after my visit to Fiji Skin Clinic.read more
Dizzy Nae
Dizzy Nae
22:11 07 Jul 22
I was welcomed by a beautiful team of knowledgeable ladies who have inspired me to want to take care of my health.I... was given allot of information and guided with practical changes to start my journey.I have received a good service from the time I made my initial call.The clinic has a special feel to it and you really do feel great when your there.read more
Saffron King
Saffron King
14:09 25 Jun 22
Fiji Skin clinic is absolutely amazing. I struggle with my skin and ever since I have come here for regular treatments,... I can see sincere change and the staff are absolutely beautiful inside and out. I highly recommend Fiji Skin Clinic! Wallis and Beth in particular are amazing as they have personally treated me and they have never judged me regardless of what condition my skin is. Thank you ladies xxxread more
Chelsey Wilkes
Chelsey Wilkes
21:12 25 May 22
I visited today and had my 10 week environ skin review, Beth was very helpful and friendly, she explained the Best... products to now add into my routine and was very knowledgeable. I had seen Laura for my first initial appointment so it was nice today to see both Laura and Beth happy to see how my skin has improved since my first appointment. All staff are friendly, I have already told many people about this clinic and how they too need to go! Can't wait for my next appointment and for my journey to better skin to continue with you guys xread more
Rachel Mobberley
Rachel Mobberley
08:39 18 Apr 22
I went to Fiji skin clinic for a skin consultation with Beth. Beth was extremely knowledgable and we talked in detail... through all my skin concerns. The use of the photographs to show skin issues not visible on the surface was amazing and we talked through the best plan for my skin treatment and that we would have regular consultations to make sure progress was being made. I found it extremely informative and helpful and I felt reassured in my skin treatment choices. Looking forward to seeing the results!read more
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147 Sutton Rd,
Wylde Green,
Sutton Coldfield,
Birmingham,
B23 5TN

Tel:  0121 350 8482Tel:  07794 168 651Tel:  07794 168 651 (Out of Hours)

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